Monday, 1 August 2011

Sonisphere-I love Apple support

So, on Friday night, I went to bed with my iPhone and iPad next to me…..and a can of beer.

Overnight the gremlins had struck, and the iPad and the can of beer had consummated a marriage. I now have a very shiny, wet,bricked iPad. I’m not happy.

I then hatched a plan.

If I can get back to the Apple store, and put on my best sad-dog look, perhaps those very nice Apple people could help me.

I drive back to Reading, go to the store, and proffer my dead vision of loveliness.

Now, in case you don’t know, if you want to talk to a tech, you have to make an appointment. Clearly I hadn’t decided to brick my iPad ahead of time, so didn’t have an appointment.

So, whilst practising my hang-dog “My world is about to collapse” look, I waited. After only 20 minutes or so, the shop manager took pity on me, and got me to talk to a tech.

In case you don’t know, the one thing that Apple don’t cover is water damage. They check this by putting thing that looks like the thing that the doctor uses to look into your ear into the headphone socket. If a little blob of something has changed colour, you have water damage-sorry-warranty voided.

So I held my breath as this surgical operation took place

“No, it looks fine” said the lady

Then disaster

She suddenly noticed that her t-shirt was wet-yep, the iPad was dripping beer on her

But, the magic indicator was still showing dry, and my Bafta winning performance was winning her over.

I think, to be honest, she knew what had happened, but took pity on me. Anyway, a few minutes later, a replacement was found, and I went off very happy.

Apple PR people, if you ever read this, I just wanna say that “I love Apple support”-and you can quote me on that!

No comments:

Post a Comment